Shipping and Returns
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
- Standard delivery by post. Delivery takes 5-10 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
You must contact the office for instructions on how to return your items. Go to your nearest post office and pay the necessary postage. Forward the receipt to the office.
Refunds
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken;
- Good does not match description;
- Good is the wrong size; or
- As per NSW Fair Trading.
Refunds do not apply to the following goods:
- Opened or used goods cannot be returned; and
- As per NSW Government current COVID-19 Policies on returning goods.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(02) 6752 1333
office@eyramedical.com.au
127 Heber Street Moree NSW 2400