Clinic Locations

*Dr Caswell is a Commonwealth Certified Yellow Fever Vaccination provider

# Dr Caswell is a CASA certified D.A.M.E Ensure that you inform clinic which pilot license you hold and that you have loaded your medical onto the MRS system.

∞Dr Caswell holds her Laser Use License under the Queensland Radiation Safety Act of 1999 for: Cosmetic procedures including hair removal, skin rejuvenation (including superficial pigmentation adjustment), superficial capillary reduction, tattoo removal and general medical procedures.

Our Appointment Booking System

• Eyra Clinics fill up fast;
• As a courtesy, a pre-booked appointment is made following your visit with Dr Caswell (if required);
• A reminder letter is sent in advance to notify you of upcoming skin check (courtesy) appointment;
• If the appointment time is not convenient for you, please contact Eyra Medical and Skin Clinic;
• We understand people lead busy lives, so closer to your appointment time a staff member will contact you as a friendly reminder to check that your appointment time is still convenient for you, this is usually by text message, if the message goes unconfirmed then staff will phone you.

Please respond to these reminders as they form part of the clinic’s scheduling matrix and if you cannot make your appointment it will provide an opportunity for another patient or pilot to attend. 

• To protect your privacy, it is important that you have a secure number that a message can be left on;
• If you have not provided us with a convenient number, please do so;
• Failure to confirm your appointment: we will presume you have taken your care elsewhere and your appointment will be reassigned;
• As is the nature of our work,  appointments may need to be moved to accommodate urgent pathology. Please do not take offense to this, one day we may move someone to save your life;
• Archiving: Please be sure to communicate with the clinic you attend, failure to attend your appointments may see you archived as per the clinic’s 2009 policy, to re-enter the clinic you will be required to join the waiting list;

Cancellation Policy

• Cancellation within a 48 period of your planned cosmetic treatment will incur 50% cost of your planned treatment.
• Cancellation of a consultation appointment within 48 hours of your appointment will incur a $120 consultation charge.

It is with regret that we have implemented a cancellation policy, however if you cancel your appointment without good notice it does not allow our staff to ensure someone on the waiting list can take your allotted time, particularly those procedures that require some downtime. Our booking staff are there to help you plan your procedures, so please keep them up to date and informed if any changes occur to your schedule.

www.eyramedical.com.au